SHIPPING POLICY

A Note About Shipping: Fedex considers our location to be rural.  We cannot guarantee next day or 2 day shipping based on your order date.  If you would like you wine delivered by a specific date, then PLEASE call us at 804-763-9677 to make arrangements.

Castle Glen Estates Farm and Winery, LLC dba. Castle Glen Estates Winery follows all State and Federal rules and regulations in regard to shipping alcohol.  We do not ship to AL, DE, KY, MS, OK, or UT.  We use Fedex or UPS to fulfill all shipping.  We require all purchases be made by someone 21 years of age or older.  A signature and identification are required at time of delivery.  A statement to this affect is printed on the outside of all shipping containers.  At time of delivery, the receiver must show identification and be 21 years of age or older and sign for the package.

RETURN POLICY

100% Satisfaction Guarantee

At Castle Glen, we are committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us.

How do I return my wine?
If you're not 100% satisfied with any of the wines you receive from us, simply contact us at (804) 763-9677 within a year of purchase and we'll happily send you a replacement.

What do I do if the wine I ordered is damaged? 
Despite our best efforts to secure wine shipments, wine bottles are fragile and issues arise from time to time. Contact our member services team and we will rectify the situation quickly.

Are there any restrictions? 
Please note that we will happily replace any wines purchased directly from the winery, given that they are still available; however we cannot replace Castle Glen wines purchased from other wine retailers or restaurants. In rare instances, we reserve the right to deny our return policy to customers who we suspect are attempting to abuse the policy.

PAYMENT METHOD

We accept all forms of payment except checks.  

WHOLESALE INQUIRIES

Please contact Ed Cowdrey at 804-763-9677.  We use VWDC for all current wholesale orders.

Family

FRIENDLY

&

DOG

Welcome

Tasting Room HOURS

Thurs 2-6pm

Fri, Sat 2-7pm

Sun 2-6pm

Home Delivery Days

Tue-Fri 

Please have your order in by 1pm

Curbside Pickup

Tue-Sun 2-6pm 

Harvest Host

7 days a week 

Please call with questions or requests

“Quality and Passion"

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